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The principle of average and the application of fairness in claims handling
The insurer’s duty of disclosure (the policyholder’s right to information) is regulated under the Policyholder Protection Rules (PPRs) and the General Code of Conduct (GCC) of the FAIS Act 37 of 2002. The PPRs and the GCC require direct insurers and intermediaries to inform the insured, before the inception of the policy, of precise details…