2026 - Malware, Phishing Awareness & Cybercrime Prevention

About Course

This course is designed to equip insurance professionals with the knowledge and practical skills required to identify, prevent, and effectively respond to malware, phishing attacks, and broader cybercrime threats. It is specifically tailored to the unique risk landscape of the South African insurance industry, where the protection of customer data, compliance with the Protection of Personal Information Act (POPIA), and the security of digital interactions are of paramount importance.

Course Content

Module 1 — Introduction to Cybersecurity & the Insurance Context

1.1 What is Cybersecurity?
1.1 Extended: Cybersecurity & The Insurance Ecosystem
1.2 Why Insurance is a Target in South Africa
1.2 Extended: The Value of the Target
1.3 South African Cybercrime Landscape
1.4 Legal Framework (POPIA & Compliance)
1.4 Extended: POPIA, Joint Standard 2, and 2026 Compliance
Case Study: The “CapeLogistics” Supply Chain Shutdown
Quiz – Case Study: The “CapeLogistics” Supply Chain Shutdown

MODULE 2 – UNDERSTANDING MALWARE

2.1 What is Malware?
2.1 In-Depth: The Evolution of Malware
2.2 Types of Malware
2.2 Extended: The “Gallery” of Malware
2.3 How Malware Spreads
2.4 Signs of Malware Infection
2.4 Extended: Recognizing the Warning Signs
Case Study: The “Ziyanda FinTech” Silent Breach
Quiz – Case Study: The “Ziyanda FinTech” Silent Breach

MODULE 3 – PHISHING AWARENESS

MODULE 4 – CYBERCRIME TECHNIQUES

MODULE 5 – CYBER PREVENTION STRATEGIES

MODULE 6 – INCIDENT RESPONSE & REPORTING

MODULE 7 – CUSTOMER SAFETY & COMMUNICATION

MODULE 8 – COMPLIANCE & GOVERNANCE

MODULE 9 – FINAL ASSESSMENT
This is Your Final Assessment that will allow you to pass and get certification for Competence.

Material

About Course

Course Content

Module 1 — Introduction to Cybersecurity & the Insurance Context

1.1 What is Cybersecurity?

1.1 Extended: Cybersecurity & The Insurance Ecosystem

1.2 Why Insurance is a Target in South Africa

1.2 Extended: The Value of the Target

1.3 South African Cybercrime Landscape

1.4 Legal Framework (POPIA & Compliance)

1.4 Extended: POPIA, Joint Standard 2, and 2026 Compliance

Case Study: The “CapeLogistics” Supply Chain Shutdown

Quiz – Case Study: The “CapeLogistics” Supply Chain Shutdown

MODULE 2 – UNDERSTANDING MALWARE

2.1 What is Malware?

2.1 In-Depth: The Evolution of Malware

2.2 Types of Malware

2.2 Extended: The “Gallery” of Malware

2.3 How Malware Spreads

2.4 Signs of Malware Infection

2.4 Extended: Recognizing the Warning Signs

Case Study: The “Ziyanda FinTech” Silent Breach

Quiz – Case Study: The “Ziyanda FinTech” Silent Breach

MODULE 3 – PHISHING AWARENESS

3.1 What is Phishing?

3.1 Extended: The Anatomy of a Phishing Attack

3.2 Types of Phishing

3.2 Extended: The Phishing “Arsenal”

3.3 Red Flags of Phishing

Internal Examples of Phishing

Quiz Time

MODULE 4 – CYBERCRIME TECHNIQUES

4.1 Social Engineering

4.2 Credential Theft

4.3 Man-in-the-Middle Attacks

4.4 Insider Threats

4.5 Data Breaches in Insurance

Quiz

MODULE 5 – CYBER PREVENTION STRATEGIES

5.1 Strong Password Practices

5.2 Multi-Factor Authentication (MFA)

5.3 Device Security

5.4 Email Safety Rules

Quiz

MODULE 6 – INCIDENT RESPONSE & REPORTING

6.1 What to Do if You Suspect a Breach

6.2 Reporting in South Africa

6.3 Containment and Recovery

MODULE 7 – CUSTOMER SAFETY & COMMUNICATION

7.1 Educating Clients

7.2 What Staff Should NEVER Ask Clients

7.3 Secure Client Interaction

MODULE 8 – COMPLIANCE & GOVERNANCE

8.1 POPIA Compliance in Insurance

8.2 Data Classification

8.3 Third-Party Risk

MODULE 9 – FINAL ASSESSMENT This is Your Final Assessment that will allow you to pass and get certification for Competence.

Quiz: Cybersecurity & Insurance

Quiz: Malware

Quiz: Phishing

Quiz: Cybercrime & Prevention

Quiz: Incident Response & Compliance

Quiz: Customer Safety & Communication

Quiz: Compliance & Governance

Material

Phishing_Email_Quick_Guide

MODULE 9 – FINAL ASSESSMENT
This is Your Final Assessment that will allow you to pass and get certification for Competence.