UMA PORTAL SUPPORT REQUEST

Please provide detailed information about your issue/request.

UMA SUPPORT SLA

Thank you for making use of UMA Support.

Below SLA’s apply to the following support categories:

– Portal Access approval – 24 hours

– Portal Technical – 24 hours

– Standard Issue Reporting – 16 working hours

Please note:

Requests with outstanding requirements or where requiring escalation, may take longer to process.

Where errors logged (Forbidden error, 404 Error, Invalid User ID) – SLA may differ.

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About Us

Hennox 503 cc Trading as UMA Underwriting Consultants is An Authorized Financial services provider (FSP NO 24370) and is FAIS Compliant.

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016 423 6467